Frequently Asked Questions

Are returns/exchanges accepted?

Can items be purchased in person?

Currently we are only selling online at www.queenmadebeauty.com. For any future updates please subscribe to our mailing list. Link is located at the bottom of our website page.

What is normal shipping time?

All orders are normally shipped within 2 business days excluding weekends and holidays. Note that due to COVID-19 shipping may take up to 5 business days. Business days are Mon-Fri.

What if I received the wrong item?

If an incorrect item is received please contact us via email immediately at info@queenmadebeauty.com. Please include in the email the customer name, order number, picture of order summary, and for verification purposes an uploaded photo of incorrect item received.

Who do I contact for any questions or concerns?

For any questions or concerns please contact us at info@queenmadebeauty.com. We respond to all inquiries within 24 hours.

Do you have any social media accounts?

Queen Made Beauty has an Instagram, Facebook, and Twitter account. To follow us or contact us via social media, please click on the links located on our webpage.

Do you have ambassadors?

Currently we do not have any ambassadors. If you would be interested in becoming an ambassador in the future, please email us at info@queenmadebeauty.com

Do you ship International?

Yes we ship within the United States and Internationally. Shipping rates may apply.

My package says delivered but I do not have it.

To inquire about the location of your package please contact the United States Postal Service customer service at (800) 275-8777 and provide them with your tracking number.

What if an item I am looking for is out of stock?

You can stay updated on restock and new items by subscribing to our email list. Link is located on the bottom of our website page.